Zoom Phone: Streamlined Communication Excellence
We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone …
Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…
Recent Reviews
Awards
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Popular Features
- Answering rules (21)10.0100%
- Mobile app for iOS (21)10.0100%
- Call recording (22)9.898%
- Directory of employee names (21)9.393%
Reviewer Pros & Cons
Pricing
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What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.
Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.
Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.
Team SMS summary thread
Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Videos
Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Zoom Phone Downloadables
Frequently Asked Questions
Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.
The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(92)Attribute Ratings
Reviews
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February 27, 2024
Zoom Phone is excellent Cloud-Based VoIP
Zoom Phone was a great fit for us as our staff, mostly non-technical, was all-in on Zoom. We were able to go fully cloud-based with just a handful of handsets. It was easy to use personal cell phones as office phones. The price is competitive with other providers and it works very well for our staff, many of whom do not have offices but work throughout the state. We have had no issues with downtime, and when we've needed tech support for setting up features, Zoom Support has been responsive and very helpful. We recently renewed for another 3 years.
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
90%
9.0
100%
10.0
100%
10.0
100%
10.0
- Freed us from buying and managing servers for an on-prem system
- Kept our staff in better touch
- Provided those we serve with numerous ways to reach specific staff members
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk phones are deployed.
- Call quality
- Reporting
- Ease of Use
- Number Porting
- Innovation
- Support
- Desk phone features
- Canned Reports
62%
6.2
80%
8.0
95%
9.5
80%
8.0
- Calls actually come through, resulting in our users trusting our phone system again
- Improved internal communication
- Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
- Voicemail is processed faster because it is translated to text
- GoToConnect (formerly Jive), Google Voice, 8x8 X Series (Formerly Virtual Office), Nextiva Business Phone Service, Vonage Business Communications and RingCentral
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
April 02, 2020
We switched to Zoom and haven't looked back!
We currently use Zoom Phones for all 40 of our employees across all departments. We chose Zoom Phones after leaving RingCentral because of the reliability we've noticed with Zoom Meetings, the cost savings compared to RingCentral, and the integration with Salesforce that has worked well. I prefer to go with reliable cloud-based solutions that are full of features and flexibility and look for ease of setup, provisioning and administration as a small business.
- Ease of Use
- Ease of Management
- Reliability (except for that first week of COVID panic!)
- Phone routing features and flexibility
- IT Integrations and Automations
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
97.5%
9.8
100%
10.0
100%
10.0
100%
10.0
- We saved about 30% from RingCentral by switching to Zoom Phones.
- Salesforce Integration has helped reps get info quicker on our callers.
- IT Management is easy.
- SSO with G Suite makes me more comfortable with security.
RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff.
Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.
Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.